Celebrating Everyday Joy

This Gratitude Wall features messages submitted by team members, residents, and family members to recognize the individuals who make our communities exceptional. All submissions are reviewed by Sonida’s Marketing team before being shared publicly. Submit your own note of gratitude.

Communication

Sarah Lopez is grateful for

Janese Poe

Sales Director • The Waterford at Baytown

Janese quite literally hit the ground running when she arrived at Baytown! From dealing with recent changes to leadership, maintenance delays in make readies and a census that needed a little TLC, she never gives up. Her smile is radiant, and her charm is immeasurable. Her attire shows that she dresses for success and will always leave an impression on you! I think Janese is right where she needs to be here at Sonida, and I just know that her future is as BRIGHT as the way she lights up a room! I'm grateful even for the short time that I had to get to know her! Awesome job on Sales, Janese! Baytown needed you!

A Team Member Submission
Empathy

Sarah Lopez is grateful for

Accounts Receivable

Accounts Receivable • Dallas Support Center (DSC)

Bethany, Brenda, Cleopatra, Hira, Janice, Jeanne, Kelly, Kerston, & Monica - These ladies are so incredibly awesome to work with! From assisting with daily questions to gathering in order to celebrate a teammates birthday, they try their best to support each other, even from a remote roll. I'm truly blessed to be a part of such an amazing team and look forward to getting to know them all better! I appreciated their warm welcomes to the team when I first started, and hope our conversations deepen so we can not only have a work bond but also connect on personal levels! Thanks AR team! You guys are so amazing! ❤️

A Team Member Submission
Empathy

Cindy Dyer is grateful for

Amanda Harris

Business Office Coordinator/Chaos Coordinator • LaurelHurst and LaurelWoods

Stating that Amanda is our “Business Office Coordinator” does not nearly do justice to how amazing she truly is! She is the eyes and ears of our building. She is the ear when a resident has a complaint about a bill, a staff member has a complaint about how their PTO or timecard was completed, and when the managers need to vent about how our day is going. She’s the eyes of our building when someone enters; she’s the eyes when she notices a decline in a resident and reports it to the clinical staff; and she’s the eyes of help when she sees someone struggling on the floor. She is also the ear to listen when a resident is having a bad day because they feel like their family isn’t here for them; she’s the ear when an employee is stressed about how they need more hours to cover their bills; and she’s the ear when we are having a bad day to offer the time we need to vent. More importantly, she is the heart of our building. She offers care, love, and compassion in the most important times of need.

A Team Member Submission
Service

Kerston Britton is grateful for

Monica Vigil

Medicaid Billing Specialist • Dallas Support Center (DSC)

Her strong knowledge of Medicaid in several states, along with her quick responses and kind nature, really helps our work. I appreciate her patience, support, and willingness to help not only with Medicaid issues, but also in any area she can.

A Team Member Submission
Communication

Amanda Harris is grateful for

Cynthia "Cindy" Dyer

Wellness Director • LaurelHurst and LaurelWoods

Cindy is a great nurse. She knows what is going on in her building. She communicates excellently with her team. She has been a great addition to our team. Cindy was very quick to learn the residents and staff; she has that knack of engagement. She has been utilized to help train new nurses in our area, which speaks volumes for itself.

A Team Member Submission
Communication

Katie Hammett is grateful for

Janicqua Walker

AR Supervisor • Dallas Support Center (DSC)

I would like to recognize Janicqua for her exceptional leadership and support. She consistently demonstrates a willingness to step in whenever needed, ensuring that tasks are completed accurately and on time. Beyond her professional responsibilities, Janicqua genuinely cares about her team members, fostering an environment where everyone feels valued and understood. Her kindness and approachability make her an outstanding supervisor, and I am truly grateful for the opportunity to work with her.

A Team Member Submission
Accountability

Katie Hammett is grateful for

Monica Vigil

Medicaid Billing Specialist • Dallas Support Center (DSC)

Monica has been an absolute dream to work with as I’ve taken on Medicaid communities. She is always willing to answer my questions—big or small—and takes the time to teach whenever something new comes up. Her positive attitude and bright personality truly make her a ray of sunshine on our team. Monica’s depth of knowledge is an incredible gift, and I’m so grateful for her support!

A Team Member Submission
Communication

Katie Hammett is grateful for

Sarah Lopez

AR Specialist • Dallas Support Center (DSC)

I’ve had the pleasure of working with Sarah for a little while now, and it has truly been a joy getting to know her as a teammate. She is always eager to step in and offer support when things get hectic, often taking on extra work without hesitation. Sarah has a wonderful ability to keep the mood light and make me laugh, which always lifts my spirits. I’m grateful to have her on the team!

A Team Member Submission
Service

Katie Hammett is grateful for

Banjery Fernandez

AR Manager • Dallas Support Center (DSC)

I would like to recognize Banjery for her outstanding leadership of the Accounts Receivable team. She consistently makes herself available to answer our questions, no matter how busy her schedule may be. Her commitment to learning and sharing knowledge with the team is truly inspiring. I can honestly say she is one of the best leaders I have ever had the privilege to work for. Thank you, Banjery, for your guidance and support!

A Team Member Submission
Empathy

Sarah Lopez is grateful for

Felicia Parker

Wellness Director • The Waterford at Baytown

Felicia is such an incredible nurse and kind person to be around. She is very patient and listens so incredibly well to what you have to say, you truly feel heard when you're talking to her. I'm so glad Felicia is at Baytown and pray that she will stick around for the long run. She made the community shine 10 times brighter just by being there! Not to mention she is gorgeous! Thanks for all you do, Felicia!

A Team Member Submission
Service

Sarah Lopez is grateful for

Janicqua Walker

AR Supervisor • Dallas Support Center (DSC)

JJ is so incredibly talented in her ability to take a very long, confusing, and complicated meeting and turn it into a 2-page summary that is so easy to read and understand. It’s the most helpful thing I’ve come across in a long time. Also, the way she creates her training documents is the same - very easy to follow and direct to the point. I absolutely love it and am trying to emulate her style! I’m gonna copy you, JJ, haha. Thank you!!

A Team Member Submission
Service

Lori Lahman is grateful for

Jody Anglin

Head Cook and Interim DSD • Wynnfield Crossing

Thank you to Jody for helping out while we have been without our DSD. She steps up and takes care of anything that crops up. Glad she is a part of our team.

A Team Member Submission
Communication

Sarah Lopez is grateful for

Katie Hammett

AR Specialist • Dallas Support Center (DSC)

Incredibly awesome and fun to work with! Super knowledgeable and so helpful when I have questions. Definitely love getting to work with Katie but love getting to know her even more! Thanks for being a friend Katie!! ❤️ Keep being great at your job and moving forward always!

A Team Member Submission
Responsiveness

Lori Lahman is grateful for

Mellissa Carpenter

Regional • Wynnfield Crossing

Mellissa is always available for her buildings. I know that I am her priority when she is talking to me. She helps with whatever I need and leaves me feeling better and lighter just by her calm demeanor.

A Team Member Submission
Responsiveness

Meagan Grinnell is grateful for

Kerston Britton

Accounts Receivable Specialist • Dallas Support Center (DSC)

I am truly grateful for Kerston, whose knowledge, dedication, and willingness to help never go unnoticed. No matter the question or challenge—whether it falls squarely within her scope or not—she always steps in with patience, insight, and a genuine desire to support the team. Her expertise makes our work stronger, and her kindness makes our days easier. I deeply appreciate everything she does and the positivity she brings to every situation.

A Team Member Submission
Responsiveness

Sarah Lopez is grateful for

Sterling Bates

Maintenance Director • The Waterford at Baytown

Sterling showed up when Baytown was at its lowest and needed the most help. He shows up 24/7 and 365 when needed for the residents. Not once has he said he couldn’t do something. He is a shining example of what a Maintenance Director should be, and I’m so proud and thankful that he is at Baytown where he is SO INCREDIBLY needed! Thank you, Sterling, for all that you do for Baytown!

A Team Member Submission
Communication

Sarah Lopez is grateful for

My Communities

Business Directors, Executive Directors, Sales Directors • Dallas Support Center (DSC)

Hear Ye, Hear Ye! Calling the following; C1211, C1212, C1213, C1217, C1224, C1225, C1231, C1233, C1313, C1319, C1323, C1327, C1329, C1334, C1348, C1701, C1802, C2003 and M1511. I am so grateful for you all; Kristin, Emma, Laura, Teresa, Dawn, Kaitie, Jeni, Shannon, Karen, Marilyn, Michelle, Connie, Audrey, Kathryn, Keisha, India, Angela, Rachel, Lisa, Lindsay, Mariah, Kristina, Kerri, Jami, Hannah, Sandra, Laura, Andrea, Denisa, Renee, Melissa, Penny, John, Chrisina, Tori, Terri, Maggie and Tina!! You ED's, BD's and SD's are so incredible! You are working so hard and diligently for your communities, and I see the work and effort that you put in daily! I'm proud to be your AR Specialist! (Remember, I love being an asset to you!) Keep up the INCREDIBLE work!

A Team Member Submission
Service

Sarah Lopez is grateful for

Banjery Fernandez

Senior AR Manager • Dallas Support Center (DSC)

The advancements that help improve our processes on the AR side stem from Banjery. She is very knowledgeable in these areas and has incredible ideas to streamline workflows so we can all work smarter and not harder. Easiest boss to talk to and like a breath of fresh air! I am so glad I am getting to know her and working alongside the AR team. So excited to see how AR takes its new shape for the future with her at the helm.

A Team Member Submission