Senior Living with Style, Support, and Austin Energy

 
 
 
 
  
 
 
 The Pavilion at Great Hills
  
 111 Google reviews 
 
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 Posted on Google  
 
 
 Steve Rundell 
 
28 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
September 2026

It’s only fair I update my review of The Pavilion at Great Hills. The new executive director, Brandon, shows a genuine desire to improve the living conditions of all residents. A new alert system has been installed and I believe the response times have improved. He’s very approachable and seems open to client concerns.

Several of the caretakers which respond to pendant calls, esp Tori, Tiffany and Kat put in real effort and approach their jobs more like a vocation than work.

The medical staff situation seems to be improving but I haven’t had a chance to get to know the new additions as well as I did the previous group. Latrice has been of good assistance.

I still hope the dining menu will receive consideration. I done w my parents at least once a week and have heard from several residents that feel the meals have become less varied and less appealing than they were before Sonida took over. That said, my parents don’t complain about the food.

All in all, I’m grateful for all Pavilion does to take care of my parents in their retirement and the costs are more reasonable than most.

-Steve

June 2026

I’d written the below review regarding the Pavilion at Great Hills just seven months ago. In recent months, Sonida Senior Living has purchased the property and I’m very sad to say it seems things have changed drastically.

Mimi and Jane have all departed and I learned today that Krystal, the senior nurse who has shown such compassion for all the residents, was literally walked out the door as they fired her for reasons I’m sure will never be shared with me.

What’s more, the daily food menus have shrunk by half the previous options. I’ve become friends with more than a dozen of the residents since my parents move and all of them seem unhappy with the recent changes.

I was scheduled to discuss with Krystal an issue related to my mother’s medications today. I know the new nurse, Natasha, was given my phone number and asked to call me about the matter but I never received that call. I was assured I could count on her to reach back but I’m very quickly learning what level of service is the new Pavilion norm.

I might feel better if I could discuss the matter with the new interim manager but she’s inconveniently out for the next two days.

I’m very uncertain about my parents continued residency.

Steven Rundell

Seven months ago…

Pavilion at Great Hills has proven an exceptional choice for my two elderly parents. The apartments are clean and well laid out. The food is tasty and the menu varies daily.

Most importantly, the care and staff that provide it are top tier. The primary nurses, Krystal and Latrice, have regularly demonstrated a personal and individual level of concern. They are very organized and seem to know all their patients by name. The director, Jane, is responsive and has always made time for my concerns. Care provider Mimi has remarkable patience and seems to treat my parents like personal friends. Pricing is within my parents limited budget.

I would recommend Pavilion to any of my friends and family looking for a place for their own seniors.
  
 
 
 
 
 
 Posted on Google  
 
 
 Laura Jones 
 
17 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I am an RN with Bristol Hospice and after visiting several of our hospice patients at the Pavilion, I can honestly highly recommend this facility! Very friendly staff, extremely safe, excellent care.
  
 
 
 
 
 
 Posted on Google  
 
 
 Melissa Taylor 
 
17 July 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
There is a new team here and they are wonderful!!!
  
 
 
 
 
 
 Posted on Google  
 
 
 David Marcus 
 
14 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
My mother has been in assisted living at the Pavilion for two years.
My mother and family are very satisfied with the compassionate care that she is receiving.  Jane, the Director, is wonderful.  Returns phone calls promptly.  As a physician, I believe Krystal, the wellness director, is knowledgeable about medicine. Both Jane and Krystal are a great team and are always positive.  Mom's apartment is spacious, and the building has a nice courtyard with a lot of light.
She has a busy schedule with activities.  The food is healthy, and mom has a special diet that the staff monitors.

My entire family is content with the Pavilion.
I recommend the assisted living program there.

Dr David Marcus
  
 
 
 
 
 
 Posted on Google  
 
 
 Bryan Teeple 
 
31 December 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Caring staff, good food, great amenities.
Wonderful people
  
 
 
 
 
 
 Posted on Google  
 
 
 Chris Carmon SR 
 
23 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Great staff helping with my visit
  
 
 
 
 
 
 Posted on Google  
 
 
 Richard Hampton 
 
19 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
The Thanksgiving meal was well organized, the service was so good, the atmosphere was nice with the live country music.  The food was good.  We enjoyed the time together with Sharon’s mother.
  
 
 
 
 
 
 Posted on Google  
 
 
 D. Russell Engleman 
 
17 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Love this place ..people are excellent
  
 
 
 
 
 
 Posted on Google  
 
 
 Nigia Hay 
 
29 October 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I have been to many facilities across Texas in the capacity as a physiotherapist and the Pavilion is one of the most efficiently operated assisted living facility. The management and staff have compassion and are truly dedicated to the wellbeing of all their residents.
  
 
 
 
 
 
 Posted on Google  
 
 
 Becca Mallett 
 
24 October 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
The Pavilion at Great Hills is warm and inviting. The staff are professional and show such compassion for their residents. As a healthcare partner, its wonderful to see quality care.