The Waterford at West Bend – Senior Living in West Bend, WI

What Our Residents & Families Say

 
 
 
 
  
 
 
 The Waterford at West Bend
  
 54 Google reviews 
 
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 Posted on Google  
 
 
 John K 
 
3 September 2026
 
 
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I was very satisfied with the visit. There was a  person who helped me sign in.  I will be back to visit again.
  
 
 
 
 
 
 Posted on Google  
 
 
 Sue R 
 
14 July 2025
 
 
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My mom was at the Waterford in West Bend for a couple of years starting out in assisted living and then moving on to memory care. I can’t thank the girls enough for the love and care my mom received. I am forever grateful and  they will always hold a special place in my heart.
  
 
 
 
 
 
 Posted on Google  
 
 
 Diane Kiley 
 
12 March 2025
 
 
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Warm, secure,clean facility for your aging loved one. Caring supportive staff!
  
 
 
 
 
 
 Posted on Google  
 
 
 Charlotte Reyes 
 
1 December 2024
 
 
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We toured The Waterford at West Bend and were very impressed. The worker that showed us around was very kind and helpful, and you can tell she genuinely loves it there. If we move mom, we will definitely be considering this as our #1 choice!
  
 
 
 
 
 
 Posted on Google  
 
 
 Lisa Roeber 
 
12 November 2024
 
 
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Beautiful, clean & organized CBRF. Friendly, helpful Smiling staff; thank you!
  
 
 
 
 
 
 Posted on Google  
 
 
 Beth Harrison 
 
7 November 2024
 
 
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The Waterford of West Bend is warm and inviting. Feels very “homey” and family like! Super friendly and warm caring staff.
  
 
 
 
 
 
 Posted on Google  
 
 
 Heidi S 
 
22 May 2024
 
 
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So many wonderful things to say about the facility, staff, and management. Warm and inviting!
  
 
 
 
 
 
 Posted on Google  
 
 
 Don Leist 
 
16 May 2024
 
 
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Excellent Staff and resident care. Food was excellent, ate lunch with my Aunt.
  
 
 
 
 
 
 Posted on Google  
 
 
 Jill Haupt 
 
10 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
My mom enjoys the variety of all three meals. Her laundry and housekeeping tasks are done to her liking. Today there was a St Nick stocking for each of the residents and a Scavenger Hunt to get them moving. There are lots of special holiday activities and the staff is like family.
  
 
 
 
 
 
 Posted on Google  
 
 
 Susan Smet 
 
22 January 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I am shocked by the 1 star reviews that I'm reading. We have had completely the opposite sentiments and observations of Waterford's Administration and employees. Amber has far exceeded our expectations in the customer service department! She and Alyssa have worked  really hard at making sure that our mom's transition has gone smoothly!! All the nurses and CNAs that we and Mom have encountered have been sincerely caring and super supportive. I haven't learned all of their names yet, but Debbie and Brianna come to mind. Pam, the Activity Director, is always on the scene doing fun activities and mingling with the residents. Our mom recently moved in. Needless to say, after 56 years in her former home, she's not been especially happy with having to move. Pam has been working her magic to bring Mom out of her sadness and participate in "life" again!!! So important for someone with dementia. Even Todd the Maintenance Man has always been available if we needed help with anything including the cable tv, phone, bed etc.
I can't say enough about all the wonderful, compassionate people who work as a TEAM at the Waterford! And all of the residents that I've met and encountered seem to be happy and content there too. I truly believe that this is the best community that we could've moved Mom to!!! And believe me, we've looked at a lot of places in the last year to find a great place for her.
Thank you to everyone for all of your hard work and dedication! It can be a very difficult and challenging job to take care of elderly folks with dementia or any type of infirmity, but they make it look easy.  Thank you, thank you, thank you!!!